David Dandaneau is a Consultant at [SevenTimesSeven]. He specializes in helping business owners “manage their business and not their processes!” For more connect with him via Twitter @ddandaneau or any of the other social platforms you may find him on.
Author Archives: David Dandaneau
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As a person or business owner, you may often find yourself asking difficult questions and often coming up with little to know answers. Does this sound like you? If so, how do you know who to trust or how to evaluate a company and/or their credentials in order to decide if they can actually…
How do you decide on the Right Company and/or Professional to assist in a Buying or Outsourcing Decision?
Regardless of the industry and/or business professional, that you may be dealing with most industries have standards that you can use to evaluate not only the staff but the entire business and industry, which may be as easy as performing a Google search. However, the fact is most people and businesses do not actually have the required time to invest and/or research a particular industry (even so called Googling), so they often call on third party facilitators to oversee a particular business or personal purchase decision. These people whom you rely on and often referred to as consultants, brokers, advisers, etc maybe the solution that you are looking for or are they? The question still remains… and that is how do you really know whom you are dealing with?
For instance, here at Seven Times Seven, we advise people, organizations, and communities on some of the difficult decisions facing you and/or your business in regards to workers compensation, payroll, Professional Employer Organizations (PEOs), wireless devices, Customer Relationship Management (CRM) technologies, website development, and social media. Since we believe in helping our clients make sound buying decisions, we thought we would provide a few insights to our readers and followers, as to what you should be asking yourself before making any purchase decision in these respected segments. - Is the company a privately held or publicly traded company?
- How long has the organization been in business?
- Where are the companies service centers located? Can you visit the location?
- What professional associations are the carriers connected to such as (i.e. NAPEO- National Association of Professional Employer Organizations, ESAC- Employer Service Assurance Corp, NAIC- National Association of Insurance Commissioners, NAFIA- National Association of Insurance and Financial Advisors, A.M. Best, APA- American Payroll Association, etc)
- Does the company have internal or external auditors?
- In case you need to file a claim, who are the contacts, or what support will the company provide? Is there or will there be an added charge?
- Does the provider provide protection against secondary tax liabilities?
- What protection do you have against insurance coverage limitations and/or payroll processing?
- Is the carrier regional, national, or worldwide?
- Is the device(s) locked or unlocked? Can the device be unlocked if currently locked?
- Is the device compatible with your other personal or business devices (i.e. computer, tablet, landline, etc?)
- Will you be locked into a long-term agreement and if so what are the terms if you cannot honor the agreement?
- Is the CRM solution (HOSTED) external to the company such as SalesForce, NetSuite, or Oracle, etc?
- Is the CRM solution (ON-PREMISE) and runs at your home or place of business such as SugarCRM, Microsoft, Seibel, ACT, etc?
- Is the CRM solution (HYBRID), which is a combination of hosted and on-premise solutions?
- How will the CRM company or you protect your confidential data?
- What are the back-up systems used and where are they located in case of an emergency?
- Does or will the CRM solution you choose provide customer support?
- Is the company and/or person reputable and how long have they been in the business?
- How compatible is the platform you will be developing with other developmental mediums?
- What are the true costs associated with maintenance, upgrades, new designs, etc?
- Are the mediums that you want geared towards your personal or business goals and/or target markets?
- How do you get questions answered (i.e. are there charges for tech support and if so are they hourly, weekly, or monthly fees?)
- Will the chosen mediums increase your Google search rankings and if so how will this be measured?
David Dandaneau is a Consultant at [SevenTimesSeven]. He specializes in helping business owners “manage their business and not their processes!” For more connect with him via Twitter @ddandaneau or any of the other social platforms you may find him on.
Focus on Controlling your Unemployment Claims!
Perhaps the single most thing an employer can do to help control unemployment claims is to have a way to manage the Human Resource (HR) side of their business by having policies and procedures in place to properly terminate an employee. This may seem like an easy task but actually implementing an HR program or following the rules can be more daunting then you expect if you don’t return the unemployment report sent by the state within the deadline they provide, as these are often final deadlines and are hardly ever extended and… YES, that is even if you have a valid excuse! David Dandaneau is a Consultant at [SevenTimesSeven]. He specializes in helping business owners “manage their business and not their processes!” For more connect with him via Twitter @ddandaneau or any of the other social platforms you may find him on.
Seven Times Seven- Tip of the Week! Make Sure YOU Make Time for Online & Social Media Activities!
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In different markets across the globe there are still many organizations out there that are still undeveloped or lack a clear understanding of the real benefits that CRM can provide their company and long-term strategies. It is no secret that a company’s relationship with its customers cannot only strengthen the organization internally but also externally by providing its customers with superior service and added benefits. Therefore, if organizations want to achieve higher customer retention, customer acquisition, and customer development and/or want their customers to be more satisfied, thus increasing the organizations revenues and profitability then more companies will have to build different systems or focus on different customer behaviors based on company, size, and location.
Is Social Media & Curation the New Searches? Yes, Here is WHY!
This is a good analysis presented to readers by Mathew Ingram where he describes how Google recently changed their search results to include their new social networking site Google+. The impacts this change may have on the media industry and in particular “social media,” is great, as Google loves to throw their weight around now that they are trying their luck at the social side of things.Selected by Seven Times Seven covering “Consulting Advice for Small Business Owners”
David Dandaneau is a Consultant at [SevenTimesSeven]. He specializes in helping business owners “manage their business and not their processes!” For more connect with him via Twitter @ddandaneau or any of the other social platforms you may find him on.
What REALLY is Social Media and How Does it Help a Person and/or Organization?
Via Scoop.it – Putting Academics to Work through Social Media in order to Solve Real World Business Problems
How will Supply Chain Management (SCM), Customer Relationship Management (CRM), Enterprise Resource Planning (ERP), Social Media, and other technological system advancements impact people and other (i.e. Small-to-Medium Enterprises) organizations in the years ahead.
Via daviddandaneau.blogspot.com
The New Era of Media brought to us Courtesy of Social Media!
David Dandaneau is a Consultant at [SevenTimesSeven]. He specializes in helping business owners “manage their business and not their processes!” For more connect with him via Twitter @ddandaneau or any of the other social platforms you may find him on.
Is Traditional Media on the Verge of Death?
Is Traditional Media on the verge of death or will it simply change? Are blogs and social media taking over the news? Well one thing is certain and that is CNN seems to be doing things right with their integration of iReporting. It’s the best of both worlds. It keeps the content fresh from users, so that CNN has a slight bit of YouTube quality as well and just as well there is user participation. And there is something to actually being on television or in print that changes things for people. The pillars of society are still there. Even Chris Brogan of Trust Agents mentions that he wrote the book instead of doing an e-book, because there is a certain amount of fame and establishment from traditional print publishing that you cannot get otherwise. Perhaps is it then that people who upload these videos to CNN, rather than to some place like YouTube, feel important and that makes them come back? Any Tom, Dick, and Harry can be found on YouTube’s mess (and that’s how we see it – as an unorganized mess that will go away unless they adapt)…. But alas: not everyone can be seen on CNN.
The best bloggers don’t seem to be ordinary. They have special skills of motivation, innovation, skilled wordsmithing, and even sometimes a Journalism Degree. (The book Putting the Public Back in Public Relations notes the TechCrunch site, which was joined by a major journalist). For every great blog which seems to stir, there are thousands if not millions which are mostly ignored. To say that basic bloggers will take over is absurd. However, we do think that the bloggers which are influential and superior would have been just as good or innovative with any available technology, with a few “lucky” exceptions.
In a recent analysis we read a newspaper from the 1800s about journalism and it was surprising how laid back the articles were. Some were even written by regular citizens. Some were half-Ad, half news. In the end, the Professionals took over. Though everyone having a newsprint in their hands were experiencing “New Technology” and regular people would put their words in there, it eventually came to be Modern Journalism as we know it.
Then the radio changed things. Early radio was very weird and weak and sometimes they would interview the dairy farmer down the road. We hear clips from the “great programs” from back in the day, thinking that they were all polished, but this is not true. A great many stations had just regular Joes at first. It eventually became NPR and the “drive home” radio and such. And now it’s becoming Satellite Radio.
We saw the same thing with television as well. Just as Radio was supposed to kill Print, television was supposed to kill radio. None of these things happened. And now… the web was supposed to kill them all (as spoken in some circles). We think that print and traditional journalism will survive as long as mankind. It gets rocky every time there is a new medium, but it’s in our nature to watch and pay attention to the “professionals” in all walks of life. People seem to think that we are moving so fast, but we still have parts of the planet that are unexplored, we visit the moon as often as we visit great uncles, we have yet to feed the planet and there are some parts of the population that live in the same way that humans lived 2,000 years ago and with no technology, no bottled (or even clean) water, no rubber comfort shoes (or any at all) and yes… believe it or not…no Blogs. When people claim the death of print they aren’t taking in the real world and perhaps all it is, is that we are getting a little ahead of ourselves. Let’s face it, with the way things move we will all be talking our Blogs to each other soon enough, which technically will replace the web, YES?
This is our first blog post but one of importance since we are looking for answers that our readers may have on the lively hood of media; therefore, if you could take a minute or two and provide us with agreements or disagreements, we would love to continue this conversation. Otherwise, we will look forward to reporting our views and conversing with others in person and in the new virtual world we all live in. Until then, KEEP SMILING!
David Dandaneau is a Consultant at [SevenTimesSeven]. He specializes in helping business owners “manage their business and not their processes!” For more connect with him via Twitter @ddandaneau or any of the other social platforms you may find him on.



